Installment purchases
Order Status
From order confirmation to dispatch, we keep you informed at every stage. Follow the progress of your Nizio Home order through email notifications.
How is your order processed?
Order Confirmation
Once you place your order, you will receive a confirmation email at the address provided during checkout.
Order Processing
Your order enters the processing stage. We begin preparing the furniture according to your selected product options.
Preparing for Dispatch
Once your furniture is ready, we prepare and secure the items for transportation.
Order Dispatched
When your order has been handed over for delivery, you will receive an email notification informing you about the status change.
Where can you check your order status?
Check Your Inbox
We send automatic email notifications whenever your order status changes. This allows you to follow the progress of your purchase without contacting customer support.
Keep Your Order Number
Your order confirmation contains your order details and reference number. Keep this information available in case you need assistance with your purchase.
Please check your spam or junk folder and make sure the email address provided during checkout is correct. If you still cannot find your order notification, contact our customer service team.
Frequently Asked Questions
How will I know if my order status changes?
You will receive an automatic email notification whenever your order moves to a new status.
Where can I find my order number?
Your order number is included in the confirmation email sent after placing your order.
What does "Order Processing" mean?
It means that your order is being prepared according to the selected product options and is not yet ready for dispatch.
Will I receive an email when my order is shipped?
Yes. We send a notification when the order status changes to dispatched.
What should I do if I have a question about my order?
Please contact our customer service team and provide your order number so we can help you more efficiently.
Need Help With Your Order?
If you have any questions about your order or its current status, please contact our customer service team.
office@niziohome.com